1. Introduction
Polek EMarket respects your privacy and is committed to protecting the personal
information you share with us when you visit or shop on polekemarket.lk / polekemarket.com. This Privacy Policy explains what
information we collect, how we use it, and the choices you have.
2. Information We Collect
- Account & order information: name, email address, phone number, delivery/billing address, and order history.
- Payment information: payment method details, processed securely through our payment gateway partners. We do not store full card numbers on our servers.
- Usage data: pages visited, products viewed, search queries, and interactions with the website, collected via cookies and similar technologies.
- Device & technical data: IP address, browser type, device type, and operating system.
- Communications: information you provide when you contact customer service, leave a review, or subscribe to updates.
3. How We Use Your Information
- To process and deliver your orders, including payment, shipping and warranty support.
- To create and manage your account.
- To communicate with you about orders, promotions, and customer service enquiries.
- To improve our website, products, and services based on browsing and purchase behavior.
- To detect, prevent and address fraud, security issues, or technical problems.
- To comply with legal obligations under the laws of Sri Lanka.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember your cart and preferences, and understand how visitors
use our website. You can control or disable cookies through your browser settings, though some features of the site may not
function properly without them.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Delivery and courier partners, to fulfil your orders.
- Payment gateway providers, to process transactions securely.
- Service providers who support our website, IT systems, and customer support operations.
- Authorities or regulators, where required by law or to protect our rights.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access,
alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure,
and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to
meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.
8. Your Rights & Choices
- You may access, update, or correct your account information at any time by logging into your account.
- You may request deletion of your personal data, subject to any legal or contractual obligations we must retain it for.
- You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
9. Children's Privacy
Our website is not directed at children under 18, and we do not knowingly collect personal information from children. If you
believe a child has provided us with personal information, please contact us so we can remove it.
10. Third-Party Links
Our website may contain links to third-party sites, including social media platforms. We are not responsible for the privacy
practices or content of those third-party sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will
be posted on this page, and continued use of the website constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at
polektradecenter@gmail.com, call 077 778 9563 / 077 312 9888, or write to us
at Main Street, Colombo 11, Colombo, Sri Lanka.